Everything else you need
Guides, warranty, order tracking, and support, all in one place.
The rest of NG Trade.
Who we are, how buying works, and where to get help. All of it in one place.
About NG Trade
A family company with warehouses in California and Texas. The story, the map, and how support works.
VisitHow installation works
A licensed local pro installs it, start to finish.
VisitFAQ
Sizing, refrigerants, shipping, install, warranty. The questions every buyer asks, answered straight.
VisitGuides
Plain-language reads on refrigerants and system types, written to help you buy the right equipment once.
VisitBuild a multi-zone system
Pick an outdoor unit, add the right heads room by room, and check compatibility as you go.
VisitBulk & contractor orders
Volume pricing and lead times set per account, one-on-one. Tell us what you move and we'll respond.
VisitTrack your order
Enter your order number or tracking code and follow the freight from our warehouse to your door.
VisitWarranty
Coverage terms by product line, what registration adds, and how to register within 60 days.
VisitTalk to a person
English or Spanish, Monday through Friday, 8 am to 5 pm Pacific.
Ready to upgrade your comfort?
Premium inverter heat pumps, stocked in California and Texas and shipped nationwide.