Privacy Policy

NG Trade LLC (“NG Trade,” “we,” “us”) operates ngtrade.store. This policy explains what information we collect when you visit or buy from the store, how we use it, and the choices you have. The short version: we collect what's needed to run the store and fulfill orders, we don't sell your personal information, and you can contact us about your data at any time.

What we collect

• Order information. When you place an order: your name, billing and shipping address, email, phone number, and order contents. Payment card details are processed by our payment providers and never stored on our systems.
• Account information. If you create an account: your name, email, and order history.
• Messages. When you contact us by phone, email, chat, or a form (including bulk-order inquiries): the contact details and project information you provide.
• Reviews. If you leave a product review: the name and content you submit.
• Device and usage information. Like most stores, we collect IP address, browser type, pages viewed, and similar data through cookies, used for the site to function (cart, checkout, login) and to understand how visitors use the store.

How we use it

• Fulfilling and shipping orders, sending order and tracking updates, and providing support.
• Responding to your questions and quotes, in English or Spanish.
• Improving the store. We use analytics tools that show us anonymized usage patterns, such as which pages get read and where visitors run into problems.
• Marketing emails, only if you sign up for them. Every email includes an unsubscribe link, and unsubscribing is immediate.
• Fraud prevention and legal compliance.

Services we share data with

We use a small set of service providers to run the store, and each receives only what it needs to do its job:

• Shopify — hosts the store and processes orders and payments.
• Shipping carriers — receive your name, address, and phone number to deliver freight.
• Klaviyo — sends our emails if you've subscribed.
• Judge.me — manages product reviews.
• Track123 — powers the order-tracking page.
• Session recordings and heatmaps (Lucky Orange).
• Shopify Inbox — powers the site chat.

We do not sell or rent your personal information to data brokers.

Cookies

The store uses cookies for the basics (keeping your cart, signing you in) and for the analytics described above. You can clear or block cookies in your browser settings; checkout requires them to work.

Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (we keep what the law requires us to keep, like tax records on completed orders). California residents have these rights under the CCPA, and we honor the same requests from any customer regardless of state. To make a request, email info@ngairsolutions.com or call (877) 811-1251, Monday through Friday, 8 am to 5 pm Pacific.

Your Privacy Choices

We use advertising and analytics tools — including the Meta (Facebook and Instagram) pixel and Google — that may share limited information about your visit so we can show you more relevant ads. If you live in California or another U.S. state with a privacy law, you can opt out of this “sale” or “sharing” of your personal information. Opting out will not stop you from shopping and will not change your prices.

Do Not Sell or Share My Personal Information

Your choice is saved on this browser and device. If you clear cookies or use another device, you may need to opt out again. You can also opt out by emailing info@ngairsolutions.com or calling (877) 811-1251.

Data retention and security

Order records are kept as long as required for accounting, warranty, and legal purposes. Access to customer data is limited to the people who need it to fulfill orders and provide support, and the store runs entirely on encrypted (HTTPS) connections.

Children

The store isn't directed at children and we don't knowingly collect information from anyone under 13.

Changes to this policy

If we change this policy, the new version is posted on this page with an updated effective date. Material changes will be noted at the top of the page.

Contact

NG Trade LLC · warehouses in California and Texas
Email: info@ngairsolutions.com
Phone: (877) 811-1251, Monday–Friday, 8 am–5 pm Pacific