We answer the phone.
Pre-sales sizing, post-install troubleshooting, and warranty questions all go through the same line. Bilingual support, business hours, no chatbots.
Pick whatever's fastest.
Every route below reaches the same small team in California. No queues, no bots.
1-877-811-1251
Mon–Fri, 8am–5pm PT. Fastest way to reach a real person for anything urgent.
Call now Emailinfo@ngairsolutions.com
Best for spec sheets, install diagrams, photos of error codes, and longer technical questions.
Email support Contact infoGet our full details.
See our phone, email, and hours all in one place.
Contact usAlready installed?
Register your system on ngtrade.us so we have the model, serial, and install date on file before you call.
Register on ngtrade.usHave these ready.
Five pieces of info will get you to an answer twice as fast. Pull them off the unit plate or your order confirmation before you dial.
| Info | Where to find it |
|---|---|
| Model number | Outdoor unit data plate, or order confirmation email |
| Serial number | Outdoor unit data plate (right of the model number) |
| Install date | Installer paperwork, or estimated from delivery date |
| Error code (if any) | Indoor unit display, or Smart Home app |
| What changed | New install, power outage, recent weather, etc. |
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Premium inverter heat pumps, stocked in California and Texas and shipped nationwide.